Why do I need an AI ethics policy?
Figure skating used to score two things: did you get it right? And did it move anyone?
Insights
What is context engineering? The prompting shift to start using now
The prompting guidance changed. Did you notice?
Marketers, where do you even start with AI?
Most marketing professionals know AI matters. The problem isn't ability or tools, it's knowing where to begin. This article looks at why 75% of organisations still have no AI roadmap, and introduces a Google Gem built to help you find your starting point.
Internal communications and AI training — Giraffe Social
A large part of my job has been coaching other people to do interviews. So it does feel a little unusual to be doing one myself.
AI training for law firms
Your firm has the tools. Now what? This article looks at the process I use to help law firms implement AI clearly and safely.
AI Isn't delivering ROI? Maybe you're solving the wrong problem
It seems many law firms are struggling to demonstrate returns on their technology investments. Forrester predicts that 25% of planned AI spend will be deferred to 2027 as decision-makers struggle to tie value to growth. However, the issue isn't the tech. It's the culture, as this blog post explains.
Directory Submission Workflow Kit | Microsoft 365 Copilot
Directory submissions take hours to pull together, and most get skimmed in 15 minutes. If the work highlights are too long, too vague, or full of "market-leading" nonsense with no proof, researchers tune out. This kit catches all of that before you upload.
AI in 2026. What UK law firms actually need to know
AI is moving from single chatbots to agentic workflows: multi-step systems that plan, draft, check, and iterate. That shift changes how you work, how clients evaluate firms, and how you protect your reputation. The biggest differentiator isn’t the tool, it’s governance, review discipline, and clear client-facing communication.
Getting started with agentic AI — Google Workspace Studio
Two days in trying Google's Workspace Studio and I've already set up some helpful automations to save time every day.